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FAQs
Delivery
UK Next day delivery available on all products if you order before 2PM Mon-Fri. Tracking is available on the same day after 7PM
Returns and exchange policy
We offer a 5 day exchange only return policy; If deemed faulty. Please make sure item(s) are returned in their original packaging. Item(s) must be unworn, unwashed with all tags attached.
How can I make changes to an order
To make changes to your order, please contact our support team at houseoflabeluk@gmail.com as soon as possible.
Please note that once an order has been shipped, we are unable to make any changes. In this case, you would need to place a new order or request an exchange once the item has been received.
What do I do if I received a defective item
If you receive a defective item, please accept our apologies for the inconvenience.
While such cases are rare, they can occasionally occur. To help us resolve the issue quickly, please take clear photos showing the defect and contact our support team. We will review your case and confirm if the item is eligible for a replacement.